Experienced project manager with a strong record of leading cross-sector initiatives, developing detailed project plans, and managing teams and budgets effectively.
Responsible for planning, executing, and closing projects in diverse industries.
Led and mentored multidisciplinary teams to achieve project goals.
Managed project budgets, tracked expenses, and optimized resource allocation.
Communicated with clients and internal teams to align project expectations and deliverables.
Telus
Systemic analysis of customer care advocate interaction with Client’s customers through phone calls through NICE system., Oriented on providing professional, constant feedback and effective coaching sessions focused in developing quality skills in call handling to meet customer satisfaction.
Capgemini
Focusing on developing accounts receivable in the different structured portfolios., Weekly calls with client to review the operational approach in Collections of small and large portfolios focused on meeting the client’s expectations of financial as well as customer’s professional relationship with quality.
Capgemini
Focused on Collections Process for an international client, oriented on collection of small and large portfolios., Development of collections skills for portfolio analysts through constant feedback, weekly sessions with their collections specialists on the client’s side., Managing Work effectively controlling one’s work by planning time on priority goals, requirements, and areas of opportunity.
Master’s Degree
Bachelor’s Degree
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Xerox/Conduent
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In charge of the selection, interviews, and final decision to acquire new team members.
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LogMe In
In charge of the onboarding of new medium and large business clients., Providing world class experience for customers so they can get the most out of their GoTo systems., Ensuring full communication with the customer, third parties, internal teams to complete all needed tasks in a timely manner.
