Monica - Customer Service & Tech Support Specialist with diverse experience

Guatemala City, Guatemala, Guatemalaen

Progressed from basic customer service roles to technical support and sales positions

Gained experience across multiple communication channels and service contexts

Published on CazVid

Summary

Experienced in providing customer support, technical assistance, and sales support across diverse environments.

Developed broad skill set in customer engagement, problem-solving, and product knowledge

Customer ServiceIntermediate

Provided support and assistance to customers, addressing their needs and ensuring satisfaction.

Technical SupportIntermediate

Supported users with technical issues, troubleshooting hardware and software problems.

SalesBeginner

Assisted in sales processes, promoting products and addressing customer inquiries.

CommunicationIntermediate

Effectively communicated with customers and team members across various channels.

SpanishEnglish

ALORICA

October 22, 2021 - April 28, 2022

TELEPERFORMACE

May 2, 2022 - Aug 22, 2022

ALORICA

Aug 30, 2022 - Oct 15, 2024

FIST GRADE

HIGH SCHOOL

Completed 2013-2016

MIDDLE SCHOOL