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Monica
Customer Service & Tech Support Specialist with diverse experience
Contacto
Guatemala City, Guatemala, Guatemala
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Provided support and assistance to customers, addressing their needs and ensuring satisfaction.
Technical SupportIntermediate
Supported users with technical issues, troubleshooting hardware and software problems.
SalesBeginner
Assisted in sales processes, promoting products and addressing customer inquiries.
CommunicationIntermediate
Effectively communicated with customers and team members across various channels.
Educacion
FIST GRADE
Escuela Rural Mixta Tipo Federacion
HIGH SCHOOL
Instituto Nacional de Education Basica
Completed 2013-2016
MIDDLE SCHOOL
Colegio Cristiano Educacional VIDA
Idiomas
Spanish
English
Resumen
Experienced in providing customer support, technical assistance, and sales support across diverse environments.
Logros Clave
- Progressed from basic customer service roles to technical support and sales positions
- Gained experience across multiple communication channels and service contexts
- Developed broad skill set in customer engagement, problem-solving, and product knowledge
Experiencia
Customer service
ALORICA
October 22, 2021 - April 28, 2022
Tech support
TELEPERFORMACE
May 2, 2022 - Aug 22, 2022
Customer Service, sales, Tech Support
ALORICA
Aug 30, 2022 - Oct 15, 2024
Habilidades
Customer ServiceTechnical SupportSalesCommunication
Publicado en CazVid - 3 jul 2025