Monserrat - Customer Service & Administrative Support Specialist with versatile experience

San José, San José, Costa Ricaen

Provided high-quality customer support at Amazon through calls and chat, handling inquiries on orders, accounts, payments, and general support, meeting performance metrics.

Managed email correspondence, scheduling, and document organization using Google Workspace and Microsoft Office as a remote administrative assistant.

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Summary

Experienced in customer service, administrative tasks, and data management with a focus on effective communication and problem-solving. Proven ability to adapt swiftly and deliver quality support remotely.

Key Achievements

Ensured accurate record-keeping, task follow-up, and database management while maintaining professionalism and effective communication.

Skills

Customer ServiceExpert

Delivered responsive solutions via calls and chat, effectively resolving customer inquiries and issues at Amazon.

Administrative SupportAdvanced

Managed emails, schedules, documents, and databases efficiently in remote settings for varied clients.

CommunicationExpert

Consistently demonstrated professional verbal and written communication in customer interactions and internal coordination.

Data ManagementIntermediate

Handled data entry, record updates, and database management to ensure accuracy and accessibility.

Time Management

Experience

Asociada de Servicio al Cliente

Amazon

Febrero 2025 - Noviembre 2025

Brindó atención al cliente de alta calidad a clientes de Amazon por medio de llamadas y chat., Resolución de consultas relacionadas con pedidos, cuentas, pagos y soporte general, cumpliendo métricas de desempeño., Registro preciso de interacciones y mantenimiento de información actualizada en...