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Montel
Delivery Specialist
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Competencies
Demonstrated experience with Scrum ceremonies.
Demonstrated experience with Sprint planning support.
Demonstrated experience with Daily stand-up support.
Demonstrated experience with Sprint review support.
Demonstrated experience with Retrospective support.
Education
Summary
Professional profile
Experience
Delivery Specialist
Coordinate cross-functional initiatives by facilitating requirements discussions with operations, vendors, and leadership and documenting expectations, workflows, deliverables, priorities, and KPIs.. Track project activities, deliverables, issues, risks, blockers, and follow-up actions across multiple client accounts while communicating progress and escalating impediments to appropriate stakeholders.. Support Agile-style delivery and continuous improvement by helping teams identify process gaps, clarify priorities, coordinate action items, and implement process improvements.. Translate business needs into actionable requirements and process improvements.. Develop automated Excel dashboards using Power Query and Pivot Tables to monitor KPIs, service performance, delivery activity, and operational outcomes.. Conduct root-cause analysis and continuous-improvement activities to identify process inefficiencies, remove operational barriers, and recommend solutions.
Business Analyst / Project Manager
Coordinated multiple projects throughout the project lifecycle, tracking deliverables, issues, timelines, action items, and stakeholder commitments using Jira and Confluence.. Facilitated stakeholder interviews and requirements workshops, translating business and technical needs into requirements, user stories, use cases, process flows, and actionable work items for development and QA teams.. Supported Agile and Waterfall delivery teams by using Jira to track user stories, project tasks, issues, blockers, and delivery progress while maintaining project documentation in Confluence.. Supported Agile team collaboration through delivery planning, work-item tracking, status communication, issue escalation, and coordination across business, technical, and QA stakeholders.. Developed test plans, test cases, and UAT processes to validate deliverables against business requirements.. Tracked project risks, issues, action items, status, and stakeholder commitments and communicated updates through structured project reporting.
Security Officer
Coordinated daily operations for 150+ personnel, supporting scheduling, resource allocation, priorities, communication, and operational continuity.. Served as a primary stakeholder liaison, resolving operational issues and communicating expectations between personnel, clients, and leadership.. Identified, documented, and escalated risks, issues, blockers, and process gaps, helping leadership address operational concerns and maintain service continuity.. Produced operational reports and performance summaries to support leadership planning, resource allocation, prioritization, and service-delivery decisions.. Applied real-time problem-solving, issue escalation, prioritization, and stakeholder communication in high-pressure environments while maintaining service-level expectations and operational standards.