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Customer Service Specialist with 5+ years in healthcare and tech support
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Competencies
Skills in managing customer interactions, resolving issues, and maintaining client satisfaction across various settings.
Experience in troubleshooting technical problems, managing hardware configurations, and supporting software use.
Proficient in scheduling, managing communications, and providing remote administrative assistance.
Handled customer account management tasks including billing, plan adjustments, and record keeping.
Facilitated communication between clients, healthcare providers, and insurers to resolve billing and plan issues.
Education
Languages
Summary
Dedicated customer service specialist with extensive experience in healthcare, technical, and administrative support roles. Proven ability to resolve issues effectively, manage customer accounts, and support complex processes across diverse industries.
Key Achievements
- Managed and resolved technical service requests efficiently, enhancing customer satisfaction at SmileDirectClub.
- Provided high-level virtual support, including appointment scheduling and live call interpretation at AnswerHero.
- Executed billing administration and retention strategies, improving customer loyalty at TELEPERFORMANCE.
Experience
Customer Care Agent
Delivered initial technical support by managing and resolving service requests via phone and web systems., Maintained transparent client communication, collaborating with vendors, and managing hardware configurations., Developed internal documentation and knowledge base articles while continuously...
Customer Service Agent
Delivered high-level virtual administrative support, excelling in appointment scheduling, live call interpretation, and comprehensive customer support functions while managing all inbound client communications.
Customer Service and Tech Support
Managed comprehensive customer accounts, including billing administration and plan optimizations, while executing retention strategies that improved customer loyalty and satisfaction.
Virtual Receptionist - Appointment Scheduler
Facilitated end-to-end medical insurance support, serving as a primary liaison between clients, healthcare providers, and insurance carriers to resolve complex billing discrepancies and ensure plan compliance.