Moses - Customer Service Professional with multilingual expertise in tech support

Santo Domingo City, Nacional, Dominican RepublicRemoteen

Handled warranty assessments and customer replacements for Samsung electronics

Provided on-site repair options to out-of-warranty customers, enhancing service flexibility

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in warranty assessments, customer support, and multilingual communication, seeking new opportunities.

Customer ServiceAdvanced

Provided warranty validation and tailored solutions to customer inquiries.

Multilingual CommunicationExpert

Utilized proficiency in Creole, Spanish, English, and French to serve diverse clients.

Technical SupportIntermediate

Assisted customers with device eligibility and repair options based on warranty status.

Sales SupportIntermediate

Offered Samsung store credit and new units, enhancing product sales opportunities.