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Moses
Customer Service Professional with multilingual expertise in tech support
Video resume
Customer service
In my previous Job, I was working for the company name Samsung, I was in the ENR department, my task was to confirm if the customer have is eligible por for an accommodation depend on the warranty they have, if the units was defective and they are in warranty, in this case I just have to offer the customer a new unit or Samsung store credit, but if they are out of warranty, I offer the customer to send a technician to the customer house so they can repair the unit for, for the customer we let
Contact
Santo Domingo City, Nacional, Dominican Republic
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided warranty validation and tailored solutions to customer inquiries.
Multilingual CommunicationExpert
Utilized proficiency in Creole, Spanish, English, and French to serve diverse clients.
Technical SupportIntermediate
Assisted customers with device eligibility and repair options based on warranty status.
Sales SupportIntermediate
Offered Samsung store credit and new units, enhancing product sales opportunities.
Summary
Experienced in warranty assessments, customer support, and multilingual communication, seeking new opportunities.
Key Achievements
- Handled warranty assessments and customer replacements for Samsung electronics
- Provided on-site repair options to out-of-warranty customers, enhancing service flexibility
- Communicated effectively in four languages to assist a diverse customer base
Skills
Customer ServiceMultilingual CommunicationTechnical SupportSales Support
Published on CazVid - Jul 3, 2025