Dedicated bilingual customer service professional with extensive experience in technical support, data management, and client relations across financial, telecommunications, and corporate sectors.
Handled customer inquiries and technical support across banking, cable, internet, and telecommunications sectors.
Provided bilingual services in English and Spanish, serving diverse customer needs.
Assisted users with network issues, password resets, and troubleshooting in technical support roles.
Gathered, interpreted, and communicated economic data, managed projects and oversaw programs like FIPP.
TELETECH outsourcing
In TELETECH I worked for BANK OF AMERICA in customer service., Provided telephone service in English and Spanish., Promoted to the department of Emailing, handling customer emails.
COPARMEX JALISCO
Gathering and interpreting economic data and statistics., Registering entrepreneurs and business people for classes and trainings., Assisting manager with data and information for press conferences.
Agrarian JALISCO
Acted as a mediator between ejidos, agrarian communities, and private companies., Oversaw projects and presented the FIPP program to companies and communities.
TELEPERFORMANCE
Provided information on cable, internet, and telephone bills for COMCAST.
Computer Technician
International Business
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Proficient in using Office Suite, Salesforce, OPAS, and other tools for documentation and client communication.
HEWLETT-PACKARD (HP)
Provided service and support to internal and external sales representatives via phone and email., Technical support for sales tools and general inquiries.
NTT DATA SERVICES (DELL)
Provided support to users from hospitals and corporate offices on the TENET network., Reset and unlock passwords, basic troubleshooting, and ticket creation., Trained new agents and provided floor support.
IBM
Provided support and service to external and internal clients and IBM technicians., Identified and solved problems related to work orders and parts requests.
