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Customer Service & Support Specialist with 8+ years in Tech and Financial Services
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Competencies
Handled customer inquiries and technical support across banking, cable, internet, and telecommunications sectors.
Provided bilingual services in English and Spanish, serving diverse customer needs.
Assisted users with network issues, password resets, and troubleshooting in technical support roles.
Gathered, interpreted, and communicated economic data, managed projects and oversaw programs like FIPP.
Proficient in using Office Suite, Salesforce, OPAS, and other tools for documentation and client communication.
Education
Languages
Summary
Dedicated bilingual customer service professional with extensive experience in technical support, data management, and client relations across financial, telecommunications, and corporate sectors.
Key Achievements
- Promoted to handle customer emails at TELETECH, demonstrating role progression.
- Provided multilingual support in English and Spanish for major clients like BANK OF AMERICA and COMCAST.
- Trained new agents and provided technical support at NTT DATA, enhancing team capability.
Experience
Bilingual Representative-customer service
In TELETECH I worked for BANK OF AMERICA in customer service., Provided telephone service in English and Spanish., Promoted to the department of Emailing, handling customer emails.
Assistant to the Manager of the Business Department
Gathering and interpreting economic data and statistics., Registering entrepreneurs and business people for classes and trainings., Assisting manager with data and information for press conferences.
Link FIPP (Promotion of Rural Property Investment)
Acted as a mediator between ejidos, agrarian communities, and private companies., Oversaw projects and presented the FIPP program to companies and communities.
Bilingual Representative-customer service
Provided information on cable, internet, and telephone bills for COMCAST.
AMS SCO Help Center Agent / Contingent Agent
Provided service and support to internal and external sales representatives via phone and email., Technical support for sales tools and general inquiries.
Client Tech Support Associate
Provided support to users from hospitals and corporate offices on the TENET network., Reset and unlock passwords, basic troubleshooting, and ticket creation., Trained new agents and provided floor support.
IBM Dispatcher / Customer Service Representative
Provided support and service to external and internal clients and IBM technicians., Identified and solved problems related to work orders and parts requests.