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Operations Manager with over 20 years in transportation and customer service
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Competencies
Expert in overseeing branch activities, optimizing workflows, and managing teams effectively.
Proficient in handling customer transactions, addressing inquiries, and ensuring positive experiences.
Experienced in onboarding new employees and providing ongoing training to improve performance.
Skilled in managing investments, daily banking, and cash handling with accuracy.
Education
Languages
Summary
Dedicated professional with extensive experience managing branch operations, training staff, and handling financial transactions. Proven ability to optimize processes and deliver excellent customer service.
Key Achievements
- Successfully managed multiple branch operations, ensuring efficiency and customer satisfaction.
- Trained and developed new employees, improving team performance and service quality.
- Handled daily financial transactions and investments, maintaining accuracy and compliance.
Experience
Fuel Attendant
Managing branch operations and employees of different branches.. Providing training to new employees.. Responsible to deal with investments and new accounts everyday.. Responsible for directing the use of latest technology and procedures hence increasing the client services at higher rates.
Cashier
Handling customer transactions, referring credit products and balancing cash drawers.. Processing branch’s daily banking operations.. Team Handling.