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Team Leader
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Competencies
Expert in delivering high-quality customer interactions, problem-solving, and ensuring customer satisfaction.
Skilled in managing deliveries, equipment handling, and transportation logistics to ensure smooth operations.
Proficient in operating POS systems, processing payments accurately, and handling customer transactions efficiently.
Experience in supervising team activities, managing customer service standards, and ensuring operational efficiency.
Education
Summary
Dedicated professional with hands-on experience in customer service, logistics, and retail environments. Proven ability to manage operations, deliver excellent service, and support team functions. Committed to enhancing customer experiences and operational efficiency.
Key Achievements
- Led customer service operations at Swissport, enhancing luggage handling efficiency and customer satisfaction.
- Managed logistical tasks including merchandise delivery and transportation, ensuring timely and accurate service delivery.
- Provided friendly and accurate cashier services, contributing to positive customer experiences at Shoprite.
Experience
Team Leader
Customer luggage check in. Customer service meet and greet. Managed necessary equipment such as wheelchairs for the elderly or disabled. Managed and handled customer service for lost luggage and other complaints. Managed subordinates through daily running’s such as ticket sales, check in tills and baggage scanner
Driver
Deliver and collect merchandise, documents equipment or other goods both internal and external customers. Transport employees between locations such as offices or regional branches when required. Keeping the vehicle clean and presentable. Ensured goods are safely loaded, secured and offloaded with no damage
Cashier
Scanned items accurately using the point of sale system. Accepted various forms of payment (cash, card and mobile payments). Issued receipts and gave correct change. Greeted customers in a friendly manner. Answered questions and helped with product queries. Handled customer complaints or issues at the till or escalated them if necessary. Kept the till balanced including cash ups