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Sales and Customer Service Professional with 5+ years experience
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Competencies
Proven ability to engage clients, understand their needs, and deliver tailored solutions to drive sales and satisfaction.
Experienced in videography, photography, and editing to create compelling visual content for branding and communication.
Skilled in handling administrative duties, managing reports, and verifying data accuracy in fast-paced environments.
Effective communicator with experience in client engagement, team collaboration, and resolving customer issues.
Capable of analyzing client issues and providing actionable solutions, especially in financial and debt management contexts.
Education
Languages
Summary
Dedicated sales and customer service expert with over 5 years of experience across financial services, government, and marketing. Skilled in client engagement, video production, and administrative tasks, committed to delivering impactful solutions.
Key Achievements
- Successfully sold short-term insurance and vehicle tracking devices, achieving sales targets.
- Managed client inquiries and verified customer accounts, improving customer satisfaction.
- Produced and edited videos for the Department of Agriculture, enhancing departmental branding.
- Streamlined registration and client screening processes at My Wealth Financial Services, increasing efficiency.
- Conducted debt review calls, providing solutions to clients and maintaining compliance.
Experience
Tele-Sales Agent
Selling short term insurance. Selling vehicle tracking devices to potential customers
Videographer/Photographer
Branding. Video editing/Videography. Photography. Attend to enquiries relating to the attendance of the HOD and MEC. Perform Administrative duties in the section. Finalize all the enquiries received and provide feedback to the relevant Units. Escalate unresolved enquiries to relevant sections for further investigation. Compile statistics for the work done on daily basis. List all the work done and submit to supervisor for quality checking and to registry for filing. Record all the telephone calls done daily on the register. Supervise Registration Section
Sales Consultant
Render services as the first point of entry within the Registration Services (Daily). Screen Clients to establish how they could be assisted when they enter. Check information on relevant systems to verify information received from Clients. Refer and direct clients to relevant Sections. Register and Keep records of all incoming clients for statistical purposes. Resolve all complaints received from Clients (Daily). Register all complaints cases on the relevant system including request for routine inspections. Interview and attempt to resolve complaints within the set time frames. Refer unresolved cases to Inspection and Enforcement Section after the set time frames has lapsed
Service Customer Consultant
Issuing Store account cards. Verification of customer accounts. Process daily reports. Log calls for errors corrections. Dealing with all customer enquiries. Compiling daily performance report
Call Centre Agent
Call clients under debt review, blacklisted or bankrupt to offer solutions to their problems