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Mthokozisi

Parking attendent

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Durban, KwaZulu-Natal, South Africa
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Competencies

Customer ServiceAdvanced

Skilled in engaging customers, addressing needs, and ensuring positive experiences across various sectors.

Cash Handling & SalesIntermediate

Experienced in cashiering, sales, and transaction management in retail and hospitality environments.

Training & DevelopmentIntermediate

Conducted in-store training on retail systems, improving team performance and operational knowledge.

Security & Safety CertificationExpert

Certified in firearm self-defense, armed response, and security safety, demonstrating strong safety expertise.

Problem Solving & AdaptabilityAdvanced

Proven ability to troubleshoot operational issues and adapt to diverse work environments efficiently.

Education

Grade 12
Khabazela high School
Completed 2005
Computer Clerk Diploma
Boston and Busness College
Completed 2006
Firearm HandGun Competency for Self Defense
International Training Academy
Completed 2024
Grades: EDC Security Safety Certificate
MLP Security Services
Completed 2025
Armed Response Certificate
MLP Training Academy
Completed 2025

Languages

Isizulu
English
Xhosa
Sotho

Summary

Dedicated and adaptable professional with extensive experience in customer service, sales, training, and security across retail, hospitality, and transport sectors. Proven ability to enhance customer satisfaction, improve operational efficiency, and ensure safety.

Key Achievements

  • Ensured smooth parking operations and cash handling at uShaka Durban Marine Park, enhancing customer experience.
  • Provided exceptional customer service and ticketing assistance for Intercape Bus, improving passenger satisfaction.
  • Trained staff on TFG systems, boosting store operational efficiency and staff competency.
  • Delivered safety instructions and ensured guest safety as a Lifeguard at uShaka Marine World.
  • Installed and maintained fragrance machines at Sentology, ensuring high-quality customer service and product functionality.

Experience

Parking attendent

uShaka Durban Marine Park
2024 - Present

Responsible for cars that are coming in and out at the Parking as they paid at the boomgate. Till operator. cashiering. handling cash. data capturing. providing a customer service

Porter for intercape & bigSky buses

Intercape Bus Offices
2023 - 2024

Customer service. helping with Boarding passengers for tickets checking in. sales Tickets. helping with lagages and putting a tags on lagages.

Store operator

Clothing junction
2022 - 2023

Sales man. cashier. Merchandiser. customer service

Driver &Sales Rep

Tracey
2019 - 2020

Driver. Sales perfume. Delivering also running some errands

In-store trainer

The Foschin Group(TFG
2021 - 2021

In store trainer. Training Jet Stores on TFG Systems. teaching Onex System. Store management concepts. the one learning journey. my access manage my log in. my access managers tool. also onex training mode.

Life guard

Ushaka marine world
2017 - 2018

Customer service. instructing Guest on how to use Slides and responsible for their Safety when swimming

Technician

Sentology
2018 - 2019

Installing and fixing the fragrance machines. customer service

Office Operator

Workforce Group
2011 - 2012

Loading Application on contract zone system. assisting in filling of Application forms. Recruiting. phoning clients. data capturing updating. doing paper work and filling.

Call Center consultant

Edcon head office
2008 - 2009

Debt collector consultant. customer service. work as an inbound and outbound and Tracing

Sales man

Jet stores
2007 - 2008

Sales customer service. cashier. retailer. Merchandiser

Customer service agent

Daly Credit Corporation
2021 - 2021

Customer service consultant. Debt Aviser

Skills

Customer ServiceCash Handling & SalesTraining & DevelopmentSecurity & Safety CertificationProblem Solving & Adaptability
Published on CazVid - Jul 30, 2026
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