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Customer Support & Translation Specialist with 5+ years in Service & Legal domains
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Competencies
Provided personalized client assistance, managed inquiries, and resolved issues in retail, legal, and healthcare settings.
Translated legal and official documents from Spanish to English and interpreted for Spanish-speaking clients in various professional contexts.
Handled document translation, management, and basic troubleshooting for legal, official, and personal documents.
Managed scheduling, client communication, and patient education for medical practices, ensuring clarity and efficiency.
Utilized Microsoft Word, internet research, and document management tools to support client and legal service tasks.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, document translation, and appointment coordination across service, legal, and healthcare sectors. Fluent in English and Spanish, with proven ability to communicate effectively and support diverse client needs.
Key Achievements
- Supported international clients by translating legal documents for a law firm, enhancing communication efficiency.
- Contributed to the launch of Lowe’s customer care campaign in Nicaragua, providing frontline support and interpretation between U.S. clients and vendors.
- Coordinated medical appointments remotely for Texas-based practices, managing communications, patient education, and interpretation for Spanish speakers.
Experience
Assistant
Assisted clients with printing, internet use, and basic computer troubleshooting., Handled payments and maintained a friendly and welcoming environment., Performed basic translations of legal and official documents from Spanish to English.
Translation and Document Support
Supported my parent’s law firm by managing and translating documents from Spanish into English when contacted by international clients., Improved my English skills through direct handling of legal documentation and communication with clients., Gained experience working with sensitive and...
Customer Support Representative
Supported the launch of the Lowe’s wave in Nicaragua by providing frontline customer service., Handled inbound and outbound calls, assisted clients with inquiries, and resolved issues with professionalism., Actively participated in meetings with Lowe’s personnel in the United States., Served as an...
Scheduling Specialist
Remote scheduling specialist supporting medical practices in Texas by coordinating appointments for colonoscopy, EGD, and office visits., Provided patient education and pre-procedure instructions, including bowel preparation guidance., Served as interpreter for Spanish-speaking patients and managed...