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Naisyn Lorena Salazar Chac's avatar
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Naisyn Lorena Salazar Chac

La Chorrera, Panamá Oeste Province, Panama

Customer Service Specialist with 5+ years in client support and administration

  • Trained new customer care agents in Panama and Jamaica, enhancing team readiness.
  • Managed multiple communication channels including calls, chats, SMS, and emails for varied clients.
  • Handled customer inquiries and provided assistance across diverse roles, ensuring quality service delivery.
Customer Service
Advanced
Provided support and assistance to customers through various communication channels, ensuring satisfaction.
Administrative Support
Intermediate
Performed clerical duties including calendar management, report creation, and document organization.
Communication
Advanced
Effectively communicated with clients, team members, and management through calls, emails, and reports.
Team Training & Leadership
Intermediate
Prepared and trained new agents in customer service procedures to improve team performance.
Data and Document Management
Intermediate
Managed files, organized documentation, and maintained records for client and internal use.

Languages

Spanish
Native Speaker
English
Advanced
See Full Skillset on CazVid
Sep 17th, 2022 - present
Customer Service Agent , Advance Care Agent, Coach, and Floor Support
Support Services Group Panama
I answer calls, chats, SMS, and emails providing the information requested by customers according to each case., I prepare new customer care agents from Panama and Jamaica as well as Panamanian advanced care agents with all the steps to follow to offer the best customer service to Crate&Barrel and CB2 clients., I respond to questions and provide assistance to customer care agents.
May 17th, 2021 - Sep 15th, 2022
Telemarketing Agent
First Contact Adventage
I answer ed calls, chats and emails to customers requesting membership cancellations and refunds.
January 1st, 2002 - October 31st, 2004
Call Center Operator
Star Contact
I worked in customer service and credit card sales.
November 1st, 1999 - August 22nd, 2000
Administration Secretary
Ambientes y Acabados, S.A./PLOTOSA
My job was to assist the general manager, keep his agenda, write, send and receive letters, make monthly reports for the insurance company of the collective life insurance of employees, keep track of fuel inventory, and manage petty cash.
July 19th - October 29th, 1999
Administration Secretary
Caracol Panama
My duties were to assist the general manager, keep his agenda, write, send and receive letters, manage petty cash, answer calls, organize meetings, and keep track of payments to employees.
October 1st, 1998 - April 30th, 1999
Price Analyst
SGS, Economic Affairs Division
I did certificates stating that the declared products comply with national and international standard and regulations.
October 7th, 1997 - September 20th, 1998
Bilingual Secretary
Arias, Fabrega & Fabrega, BVI Department
I wrote and sent letters with account statements to clients and keep organized each document in their files.
View Complete Work History
🎓
Saint Michael´s College, Vermont, United States of America
Bachelor of Science Cum Laude
1997
🎓
Universidad Tecnologica de Panama
2nd year Mayor
1998
🎓
Universidad Tecnologica de Panama
Technician in Engineering
1994
🎓
Pedro Pablo Sanchez Highschool
Science Highschool Diploma
1989
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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