This is my profileContact via CazVidNakisha
Account & Technical Support Specialist with 5+ years in customer service and technical troubleshooting
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Competencies
Managed customer accounts, verified user identities, and processed transactions, ensuring compliance and smooth operations.
Diagnosed and resolved complex technical issues across various platforms, supporting system maintenance and client onboarding.
Maintained high CSAT scores by professionally resolving disputes, assisting customers, and ensuring service quality.
Supported onboarding and optimized platform features for clients, improving user experience and client retention.
Supported server maintenance and system updates to keep operations fully functional during peak periods.
Education
Languages
Summary
Skilled in account management, technical troubleshooting, and client support with a track record of enhancing customer satisfaction and operational efficiency across gaming, telecom, and tech sectors.
Key Achievements
- Resolved diverse customer account issues at BetUS, ensuring regulatory compliance and high satisfaction scores.
- Collaborated with engineering teams to identify root causes and implement corrective actions, enhancing client support processes.
- Raised first-call resolution rates by developing a comprehensive knowledge base at Smarsh.
Experience
Account Manager
Assisted customers via live chat, email, and phone with account issues, deposits, withdrawals, and technical problems., Verified user accounts (KYC compliance) to prevent fraud and ensure regulatory standards., Resolved disputes professionally while maintaining high CSAT scores., Processed payment...
Technical Support Representative II
Collaborate with engineering teams and carrier partners (Verizon, AT&T, T-Mobile, Rogers, Hutchison, WhatsApp) to identify root causes and implement corrective actions., Support client onboarding, feature configuration, and optimization for platforms such as TeleMessage, MobileGuard, and...