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Puppy Counselor
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Competencies
Skilled in addressing customer needs, resolving issues, and ensuring a positive experience across diverse settings.
Proficient in troubleshooting electronic devices and remote technical assistance for clients and students.
Experienced in visual merchandising, stock management, and driving sales through engaging displays.
Effective communicator with public speaking skills, delivering presentations and customer interactions.
Capable of leading teams and coordinating tasks to achieve organizational goals.
Education
Summary
Dedicated professional with a BA from Rollins College, experienced in customer service, technical support, sales, and team leadership, committed to delivering exceptional results.
Key Achievements
- Assisted families in selecting and financing puppies, ensuring customer satisfaction and proper care education
- Operated and troubleshot electronic devices remotely, providing technical support to students and parents
- Maintained visual merchandising standards, increasing sales and enhancing customer experience at retail stores
- Led store organization and inventory management, improving store efficiency and presentation
- Provided exceptional customer service across multiple roles, fostering positive client relationships
Experience
Puppy Counselor
Assisting families with picking and financing their future puppy.. Educating customers about the health and care their puppy needs.. Grooming and giving medicine to our dogs.. Organizing and filling out paperwork.. Using financing programs.
Operating the phone for IT issues regarding laptops, phones, tablets, and electronic accessories.. Remote into client's devices to assist with issues.. Assist parents with their student's account.. Assist professor with Canvas or classroom issues.. Create tickets for the remote IT staff to process and complete.. Traveling around campus to complete on-site tasks.
Sales Associate (Seasonal)
Replenished and stocked tables, stands, racks and shelves.. Organized and sorted through new shipments.. Added new shipments to the sales floor.. Cleaned the store.. Processed returns.. Answered customer questions regarding availability, the menu, and the current sales.. Operated the cash register.
Sales Associate
Organized racks and shelves to maintain the stores visual appeal, engage customers and promote specific merchandise.. Provided positive first impressions to welcome existing, new and potential customers.. Helped customers locate products and checked store system for merchandise at other sites.. Answered customer questions regarding sizing, optional accessories, and proper care for merchandise.. Prepared merchandise for sales floor by pricing or tagging.. Operated the cash register.. Used hand-held devices and computers to record and monitor inventory levels and complete audits to uncover inaccuracies.. Maintained tidy and clean work areas to promote optimal productivity and safety standards.. Stocked shelves, racks, and cases with new or transferred merchandise.. Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.. Moved cardboard, plastic ties, and other debris from the sales floor.. Operated the cash register.