This is my profileContact via CazVidNaledi
Call Centre Operator
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Competencies
Extensive experience in managing customer interactions, resolving issues, and maintaining high service standards.
Proven ability to lead, motivate, and develop teams to achieve operational goals and improve performance.
Skilled in negotiating contracts and deals with clients and partners to maximize value and maintain positive relationships.
Experienced in overseeing daily operations, ensuring targets are met, and optimizing workflows.
Education
Languages
Summary
Naledi offers over two decades of diverse experience in call center management, business development, and logistics. Adept at leading teams, negotiating deals, and streamlining operations, she is committed to delivering excellence and driving organizational success.
Key Achievements
- Led call center operations at Lulaway Holdings, consistently meeting or exceeding targets and improving team performance.
- Negotiated insurance deals with major companies, resulting in increased revenue and customer satisfaction.
- Directed business development efforts at Wesbank, streamlining contract approval processes and enhancing client relations.
- Managed logistics and client interactions in funeral services, ensuring respectful and timely operations.
Experience
Call Centre Operator
(out bound) Tele- marketing. Reviving old accounts. Collecting Payments (inbound). Order taking. Invoice- Processing. General Customer Service
Call Centre Operator
Ticket bookings. Movie club queries. Email Correspondence.
Internal Business Development Officer
(Inbound) Talking to External marketers. Approving and declining deals. drawing up of Contracts. CIF and ITC checking
Team Leader/Driver
Installing British American Unitary. Liasing with Reps. Business officers. salesman and Store managers
Driver
picking up the deceased. delivering bodies before funerals. assisting morticians.
Call centre Manager
Managing day to day call centre operations. Negotiating insurance deals with insurance companies. ensuring target is reached in time. liasing with policy holders. assisting agents with challenges at hand. loading leads. interact with Q/A personnel. listening to calls and ensuring that script is followed.