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Claims & Customer Service Professional with 3+ years in Insurance and Travel
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Competencies
Excel at building rapport and effectively communicating with clients and team members.
Proficient in using digital platforms for claims processing, booking, and customer service tasks.
Capable of managing multiple tasks efficiently in fast-paced environments.
Skilled in prioritizing responsibilities to meet deadlines and improve productivity.
Quick to adapt to new processes and environments, ensuring seamless operations.
Education
Summary
Dedicated professional with over 3 years in motor insurance claims and airline travel booking, combining strong interpersonal and organizational skills. Holds a BA in Law, adept at streamlining processes and enhancing customer satisfaction.
Key Achievements
- Streamlined vehicle damage logging process, improving claims processing efficiency at EXL
- Provided prompt roadside assistance, enhancing customer satisfaction for totaled vehicle claims
- Handled airline ticket bookings with high accuracy, reducing errors and customer complaints at IGT SOLUTIONS
Experience
Motor insurance claims agent
Log in any vehicle damage to our client's vehicles. Log in the reports and send to our existing claims department. Offer roadside assistance for any totaled vehicles
Customer service representative
Book airline tickets for domestic flights within the United States. Deal with any errors made while booking tickets. Issue out credit when needed