A seasoned project management professional specializing in technology and software projects with a track record of delivering high-quality solutions.
Led the planning, execution, and delivery of software projects for various clients.
Supervised phases of development, testing, and deployment of software applications.
Maintained communication with clients to align project outcomes with expectations.
Led and motivated cross-functional teams to meet project milestones effectively.
CONCENTRIX
Managed and resolved overdue accounts by contacting customers via phone, email, and written correspondence to secure payments., Troubleshoot and resolve website-related issues, including login problems, payment errors, and functionality glitches, ensuring quick and effective solutions., Documented technical issues, track recurring problems, and report them to the development team for further investigation and resolution., Provide clear and friendly assistance to users experiencing technical difficulties, guiding them through troubleshooting steps and offering solutions., Resolved product-related issues, order discrepancies, and shipping concerns, ensuring a seamless customer experience., Delivered exceptional customer service by addressing customer inquiries and providing assistance across multiple channels including email, chat, and phone., Worked closely with the IT and development teams to address and resolve technical issues, suggest improvements, and implement updates to enhance website performance., Worked collaboratively with internal teams to escalate complex issues, ensuring prompt resolution., Maintained detailed records of customer interactions, feedback, and issues to improve service quality.
AMAZON
Processed refunds, exchanges, and order modifications, adhering to Amazon’s policies and procedures., Managed high-volume interactions while ensuring a positive customer experience, troubleshooting issues, and offering tailored solutions., Assisted customers with account management, including login issues, payment inquiries, and subscription services., Maintained knowledge of Amazon’s products, services, and policies to provide accurate and up-to-date information., Achieved key performance metrics, including customer satisfaction scores, response times, and issue resolution rates.
High School Diploma
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Applied Agile practices to manage project scope and deliver iterative updates.
EQUIFAX
Answering customer queries related to credit reports, credit scores, and Equifax’s services., Focus on resolving issues, helping customers understand their credit information, and providing timely assistance., Assisted customers with account management, dispute resolution, and product inquiries via phone, email, and chat., Collaborated with team members and other departments to provide timely solutions and maintain high customer satisfaction., Continuously met or exceeded performance goals, including customer satisfaction and response time metrics.
DXC Technology
Processed and managed vendor invoices, ensuring timely and accurate payments while adhering to internal controls and financial procedures., Assisted in the reconciliation of accounts and resolution of discrepancies, contributing to accurate financial reporting., Supported collection efforts by contacting clients, following up on outstanding balances, and maintaining updated records of payment statuses., Collaborated with internal departments and external vendors to address billing issues and streamline processes., Utilized financial software tools and databases to manage accounts and generate reports efficiently.
