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Narasimha
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Competencies
Demonstrated experience with Customer Communication.
Demonstrated experience with Client Interaction.
Demonstrated experience with Customer Support.
Demonstrated experience with Stakeholder Coordination.
Demonstrated experience with Escalation Handling.
Education
Summary
Professional profile
Experience
EdTech Product Outreach & Client Engagement
Communicated with CMOs, school principals, and students to introduce and explain an EdTech product.. Coordinated with different stakeholders to understand their requirements and answer product-related questions.. Engaged with potential customers, followed up on conversations, and supported efforts to convert interested prospects.. Developed practical experience in customer communication, product presentation, relationship building, and sales outreach.
Assistant System Engineer (Application Support)
Communicated with clients and internal stakeholders to understand support requests, provide timely updates, and coordinate issue resolution.. Handled customer and production support requests by creating, tracking, prioritizing, and closing support tickets within defined service levels.. Coordinated with relevant teams to investigate issues, communicate progress, and ensure timely resolution with minimal business disruption.. Followed established Standard Operating Procedures (SOPs) to deliver consistent and reliable customer support.. Maintained clear documentation, incident records, and reports to ensure accurate communication and effective service coordination.