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Team Lead
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Competencies
Managed teams, handled escalations, and led retention and customer service operations.
Provided customer support across telecom, banking, and automobile service sectors, including VIP and technical services.
Handled customer queries, counseling, and sales, including VIP services and virtual classes.
Managed back-office processes for gas and other corporate accounts, and facilitated process-oriented roles.
Proficient in MS Office, Lotus Notes, Internet, and handling technical services like video conferencing and e-learning.
Education
Languages
Summary
Dedicated professional with over 10 years in customer service, team management, and process handling across telecom, banking, and automobile industries.
Key Achievements
- Led a customer retention team of 20 members at Altruist India Pvt Ltd.
- Progressed from Customer Service Executive to VIP desk and Web World VCD at Reliance Info Stream.
- Handled escalations, team management, and process work across multiple organizations.
Experience
Team Lead
Working in Altruist India Pvt Ltd for Airtel retention process handling 20 members under me where the agent calls to the customer and trying to retained the customer by given several retention tools and achieving the retention target by month end.
Team Manager
Working as a Team Manager in 1Point1. Role includes back office work regarding emails and letters for Mahanagar Gas Process.
Team Lead
Worked as a Team Lead in Vertex solutions. Role includes handling team, accomplishing work with team and handling escalations from circles.
Team Lead
Worked as a Team Lead in Reliance BPO Pvt. Ltd. Role included handling team, accomplishing work with team and handling escalations from circles.
Customer Service Executive
Worked as a Customer Service Executive at Reliance Info Stream for 5 years. Initially, role included responsibility of taking inbound calls, giving information about mobile services and solving customer queries. Got promoted to VIP desk for handling VIP customers. Again got promoted to Web World...
Credit Card Collection Officer
Worked as a Credit Card Collection Officer at Standard Chartered Bank for 1.5 years. Role included making outbound calls for credit card expenditure collection.
Customer Service Executive
Worked as a Customer Service Executive for 4 years in material department at Ford service center of Wasan Automobiles.
Marketing Executive
Worked as a marketing executive at Gallup MBA India Pvt. Ltd. for 1 year, which is one of the Premier Marketing Companies in India.