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Nasir
Customer Support Executive
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Competencies
Expertise in resolving customer issues via email, chat, and phone, ensuring high satisfaction and retention.
Proficient in troubleshooting and resolving technical issues related to courses and digital platforms.
Skilled in managing customer data efficiently using CRM tools and accurate data entry practices.
Basic knowledge of HTML, CSS, JavaScript, and SQL to support technical troubleshooting and data management.
Education
Languages
Summary
Dedicated support specialist with experience in resolving customer and learner queries, managing orders, and providing technical support. Skilled in CRM, data management, and web technologies, committed to enhancing user experience.
Key Achievements
- Resolved customer queries efficiently across multiple channels, enhancing customer satisfaction.
- Managed order processes including tracking, cancellations, and returns, ensuring timely responses.
- Provided technical and course-related support that improved learner experience and retention.
Experience
Customer Support Executive
Resolved customer queries and issues via email, chat, and phone, ensuring timely and effective solutions.. Managed order tracking, cancellations, and returns, communicating proactively with customers.. Collected and escalated customer feedback on products and services to improve CX.. Handled support tickets efficiently, meeting SLAs and reducing resolution time.. Worked with operations, logistics, and product teams to resolve complex issues.. Focused on retaining customers through personalized support and issue resolution.. Contributed to improving support processes and FAQs based on customer interactions.
Support Associate
Provided timely assistance to learners via email, chat, and phone on course-related queries and technical issues.. Resolved learner concerns on course content, assessments, and certifications efficiently.. Gathered feedback from learners to improve course content and delivery.. Managed learner records and support tickets in the CRM system.. Worked with course instructors and content teams to address learner issues and improve course quality.. Contributed to improving support processes and FAQs based on learner interactions.. Ensured high CSAT scores by delivering empathetic and effective support.