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Customer Service & Sales professional with 5+ years of client support and coordination
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Competencies
Delivered comprehensive support through various channels, resolving complaints, and managing returns effectively.
Leveraged product knowledge and promotional strategies to encourage sales and meet targets.
Coordinated communication, supported budgeting, processed invoices, and managed data entry tasks.
Proficient in Microsoft Excel, QuickBooks, Google Suite, and digital marketing tools for efficient work execution.
Excellent written and verbal communication skills facilitated effective cross-functional collaboration.
Education
Summary
Experienced in client support, sales, and executive assistance, adept at handling diverse communication channels and administrative tasks to enhance organizational efficiency and customer satisfaction.
Key Achievements
- Handled multiple client interactions across phone, chat, and email, ensuring high customer satisfaction.
- Supported executive communication, managed invoices, and coordinated internal and external communications.
- Consistently provided accurate product information and active promotional offers to boost sales and customer engagement.
Experience
CUSTOMER SERVICE/ SALES REP
Help customers to check orders information, provide assistance over the phone and match result with warehouse, offer most update promotions encourage sales, provide product information to align with customer needs
CUSTOMER SERVICE
Provided support to clients through phone, chat, and email, Process returns and refunds, Check records for customers and orders, Handling complaints
EXECUTIVE ASSISTANT
Coordinated communication between executives, staff, and external partners., Supported budget tracking, expense reporting, and invoice processing., Monitored emails and responded to inquiries on behalf of executives., Data Entry, Process invoice, Prepare invoice estimates