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Hotel Manager with 10+ years of operational excellence in hospitality
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Competencies
Optimized business processes, managed office administration, and led onboarding and retention strategies to improve operational efficiency.
Focused on customer engagement and client loyalty, maintaining high satisfaction rates through personalized service.
Administered social media accounts and digital platforms to enhance brand visibility and customer engagement.
Supervised and fostered team development, creating a positive work environment and operational excellence.
Education
Languages
Summary
Experienced hotel manager with over a decade of expertise in operations, customer satisfaction, and team leadership within the hospitality industry.
Key Achievements
- Managed all operational and administrative processes of Mi Medellín Hotel
- Achieved a 90%+ guest satisfaction rate through tailored services and proactive resolution
- Led and developed a team of over 10 employees while overseeing procurement and inventory management
Experience
Founder / General Manager
Managed all operational and administrative processes, ensuring regulatory compliance, documentation accuracy, and efficient workflow management., Oversaw procurement, supplier negotiations, and inventory management, optimizing costs and ensuring continuous supply chain efficiency., Led end-to-end customer relations, achieving a 90%+ guest satisfaction rate through tailored service and proactive issue resolution., Supervised and developed a team of 10+ employees, fostering a positive work environment and operational excellence., Implemented KPIs and reporting systems to monitor business performance and inform strategic decisions., Administered social media accounts and digital platforms, strengthening brand visibility and customer engagement., Directed all administrative, financial, and operational activities to ensure smooth day-to-day business management.