Dedicated customer service agent with experience in hospitality and retail, proficient in managing high call volumes and resolving diverse customer issues.
Experienced in addressing customer inquiries, resolving complaints, and providing support in hospitality and retail sectors.
Skilled in articulating solutions clearly via calls and emails in a high-volume customer service environment.
Capable of analyzing customer issues and providing effective solutions to improve satisfaction.
Able to manage multiple customer interactions efficiently under high workload.
Airbnb
Customer service in English through calls and emails., Solved problems of ongoing reservations., Answered a high volume of calls.
Walmart
Customer service in English through calls and emails., Answered more than 50 calls per day., Listened to customer complains or inquiries, and solved problems related to their purchases.
Liceo Campestre Thomas de Iriarte
Ingeniería Civil
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