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Operations Coordinator at ATENTO TELESERVICIOS ESPAÑA
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Competencies
Expertise in delivering exceptional customer support and resolving client issues effectively.
Skilled in supervising, training, and motivating personnel to achieve operational goals.
Proficient in conducting audits, monitoring performance, and maintaining service quality.
Capable of designing and executing action plans to optimize workflows and efficiency.
Education
Summary
Dedicated professional with expertise in operations, quality assurance, and team management within the customer service industry. Proven track record of enhancing processes and driving team performance.
Key Achievements
- Led quality assurance initiatives, improving service standards and customer satisfaction.
- Managed and trained teams with a ratio of 1/18, enhancing productivity and performance.
- Implemented action plans resulting in process improvements and operational efficiency.
Experience
Coordinadora de operaciones
Cumplimiento y revisión de indicadores., Seguimiento, auditorías., Manejo de personal / Ratio de 1/18, Planes de acción, ejecución., Agente de calidad., Inducción y capacitación.
Atención al cliente., Planes de acción, ejecución., Agente de calidad.