Natalia - Operations Coordinator at ATENTO TELESERVICIOS ESPAÑA

Bogotá, Bogota D.C., Colombiaen

Led quality assurance initiatives, improving service standards and customer satisfaction.

Managed and trained teams with a ratio of 1/18, enhancing productivity and performance.

Published on CazVid

Summary

Dedicated professional with expertise in operations, quality assurance, and team management within the customer service industry. Proven track record of enhancing processes and driving team performance.

Key Achievements

Implemented action plans resulting in process improvements and operational efficiency.

Skills

Customer ServiceAdvanced

Expertise in delivering exceptional customer support and resolving client issues effectively.

Team ManagementAdvanced

Skilled in supervising, training, and motivating personnel to achieve operational goals.

Quality AssuranceIntermediate

Proficient in conducting audits, monitoring performance, and maintaining service quality.

Process ImprovementIntermediate

Capable of designing and executing action plans to optimize workflows and efficiency.

Experience

Coordinadora de operaciones

ATENTO TELESERVICIOS ESPAÑA

05 de Junio 2019 - a la actualidad

Cumplimiento y revisión de indicadores., Seguimiento, auditorías., Manejo de personal / Ratio de 1/18, Planes de acción, ejecución., Agente de calidad., Inducción y capacitación.

LOGYTECH MOBILE SAS

26 de Septiembre 2017 - 29 de Junio 2018

Atención al cliente., Planes de acción, ejecución., Agente de calidad.

IED Sierra Morena Sede A

Diciembre 2012 - Present