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Customer Support & Recovery Specialist with 5+ years of client engagement
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Competencies
Supported troubleshooting, follow-up, and complaint resolution for clients.
Applied persuasive selling skills and managed objections to improve sales interactions.
Handled follow-up of recovery agreements through multiple communication channels.
Proficient in Microsoft Office Suite, Google Workspace, CRM & Ticketing Systems for daily operations.
Education
Languages
Summary
Dedicated specialist with experience in customer support, sales, and debt recovery, leveraging strong communication and organizational skills.
Key Achievements
- Provided troubleshooting support and follow-up updates as a Voice Support Agent at Concentrix
- Persuaded customers and handled objections effectively as a Sales Advisor at Accedo
- Managed recovery communications and ensured organized documentation at Grupo Reincar SA
Experience
Voice Support Agent
Support troubleshooting steps and provide clear follow‑up updates, Handle complaints and respond to customer questions
Sales Advisor
Persuasive selling skills, Handles objections, complaints, or challenges calmly and efficiently.
Debt Recovery Specialist
Manages follow-up of recovery agreements by supporting portfolio recovery through multiple communication channels, ensuring organized documentation and timely coordination.