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Technical Support & English Teacher with 8+ years in customer service and education
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Competencies
Applied technical skills to troubleshoot and resolve device connectivity and activation issues in customer support roles.
Developed engaging curricula and assessments for language learners at various levels, utilizing digital resources.
Delivered top-notch support resolving complex reservation and technical issues, ensuring customer satisfaction.
Managed diverse classroom environments, adapting lessons to student needs and leveraging audiovisual tools.
Effectively balanced multiple roles involving teaching, support, and lesson preparation.
Education
Languages
Summary
Experienced in technical troubleshooting, customer service, and English instruction, with strong skills in lesson design, digital tools, and client support. Dedicated to enhancing user and student experiences.
Key Achievements
- Provided technical support for mobile devices, resolving connectivity and activation issues at Asurion
- Designed and delivered engaging English language lessons across multiple institutions, integrating digital platforms
- Enhanced student learning through tailored assessments, workshops, and use of audiovisual and digital tools
Experience
Premier Mobil tech support expert
Deliver top-notch technical support to customers, Resolve connectivity issues, Activate devices, Troubleshoot problems
English Language Teacher
Delivered engaging English language classes tailored to students' levels, Designed and led reinforcement workshops, Crafted assessments to evaluate student progress, Leveraged Pearson's digital platform to supplement in-class learning
Online English Teacher
Teach fun, level-appropriate classes to kids using platform tools, Evaluate progress, Coach communication skills, Help young learners build English confidence
Bilingual Agent
Resolve complex reservation and stay issues, Provide top-notch support to guests and hosts, Empowered hosts with practical tips and strategies
English Teacher
Teach classes using the institute's methodology, Design engaging activities, Leverage audiovisuals to strengthen students' communication skills
English Teacher
Plan and deliver engaging classes using audiovisual and tech tools, Craft authentic materials to drive student learning, Provide detailed progress reports on each student