Natalia - Events and Community Manager with diverse hospitality and logistics experience

Medellín, Antioquia, Colombiaen

Planned and coordinated numerous corporate and private events, managing from concept to execution.

Managed social media presence for Brasa y Barril Tacarigua, increasing engagement and boosting bookings.

Published on CazVid

Summary

Experienced in event planning, client relations, and logistics within hospitality and corporate sectors, with proficiency in Spanish and English.

Key Achievements

Processed over 150 invoices daily and trained new hires while onboarding clients as a Logistics Coordinator.

Skills

Customer ServiceAdvanced

Provided customer support and technical assistance via phone and chat, resolving inquiries efficiently.

SalesIntermediate

Engaged clients through sales strategies, managing retail operations and increasing customer engagement.

Client Relationship ManagementIntermediate

Built and maintained client relationships through effective communication and onboarding processes.

Event Planning and CoordinationAdvanced

Led planning and execution of corporate and private events in a hospitality environment.

Social Media Management

Experience

Events Planner | Community Manager

Brasa y Barril Tacarigua Restaurant

2022 - Present

Planned and coordinated corporate and private events from concept to execution., Managed the restaurant’s Instagram presence, increasing engagement and bookings., Designed promotional campaigns and seasonal marketing strategies.

Marketing Specialist

Universidad del Norte

2017 - 2018

Bilingual Logistics Coordinator

OTR Capital / Lean Solutions Group

2021

Liaison between English- and Spanish-speaking clients and internal U.S. teams., Processed 150+ invoices daily; managed account payables and client documentation., Onboarded new clients and trained hires on the internal system (FactorHawk)., Upsold faster payment options (WIRE transfers), improving...

Sales Assistant / Assistant Retail Manager

Dufry Cruise Services

2018 - 2022

Managed retail operations onboard, including merchandising, pricing and stock control., Led tastings and raffles to increase engagement and sales., Trained new crew members and ensured compliance with USPH standards.