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Events and Community Manager with diverse hospitality and logistics experience
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Competencies
Provided customer support and technical assistance via phone and chat, resolving inquiries efficiently.
Engaged clients through sales strategies, managing retail operations and increasing customer engagement.
Built and maintained client relationships through effective communication and onboarding processes.
Led planning and execution of corporate and private events in a hospitality environment.
Managed the Instagram account for a restaurant, increasing audience engagement and bookings.
Education
Languages
Summary
Experienced in event planning, client relations, and logistics within hospitality and corporate sectors, with proficiency in Spanish and English.
Key Achievements
- Planned and coordinated numerous corporate and private events, managing from concept to execution.
- Managed social media presence for Brasa y Barril Tacarigua, increasing engagement and boosting bookings.
- Processed over 150 invoices daily and trained new hires while onboarding clients as a Logistics Coordinator.
Experience
Events Planner | Community Manager
Planned and coordinated corporate and private events from concept to execution., Managed the restaurant’s Instagram presence, increasing engagement and bookings., Designed promotional campaigns and seasonal marketing strategies.
Marketing Specialist
Bilingual Logistics Coordinator
Liaison between English- and Spanish-speaking clients and internal U.S. teams., Processed 150+ invoices daily; managed account payables and client documentation., Onboarded new clients and trained hires on the internal system (FactorHawk)., Upsold faster payment options (WIRE transfers), improving...
Sales Assistant / Assistant Retail Manager
Managed retail operations onboard, including merchandising, pricing and stock control., Led tastings and raffles to increase engagement and sales., Trained new crew members and ensured compliance with USPH standards.
Bilingual Customer Service & Tech. Support Agent
Handled customer inquiries via phone and chat (between 40 - 70 customer interactions daily), resolving technical issues, billing inquiries, product-related questions, and service escalations., Supported app onboarding and troubleshooting for international clients.