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Telephony Sales & Customer Support Specialist with diverse client engagement experience
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Competencies
Skilled in delivering exceptional support via phone, chat, and email, ensuring customer satisfaction.
Proficient in prospecting, presenting products, and closing sales through effective communication.
Excellent at articulating solutions, negotiating, and maintaining professional client interactions.
Able to diagnose issues swiftly and resolve conflicts to ensure service continuity.
Effective in managing multiple tasks and maintaining accurate records under pressure.
Education
Languages
Summary
Dedicated to delivering exceptional customer support and driving sales growth. Experienced in outbound/inbound call handling, collections, and technical support with a strong focus on client satisfaction and results.
Key Achievements
- Consistently achieved and exceeded sales targets through proactive outbound calling at ASISTE ING. SAS.
- Managed sensitive client cases efficiently, ensuring high satisfaction and retention in collections and support roles.
- Provided technical support, diagnosing and resolving customer issues to improve service quality at Teleperformance.
Experience
Telephony Sales Representative
Conducted outbound calls for customer prospecting, Presented and sold products and services by phone, Managed outbound call lists and customer follow-ups, Achieved commercial and sales targets, Maintained clear, professional, and persuasive communication
Collections Agent
Contacted clients via phone and chat, Managed payment collection processes, Negotiated payment plans and solutions, Followed up on client cases and maintained accurate records, Handled sensitive situations while respecting procedures and deadlines
Customer Experience Specialist
Provided technical support to customers, Diagnosed and resolved service-related issues, Assisted clients in the proper use of products and services, Managed customer requests efficiently, Ensured compliance with quality standards and customer satisfaction goals