Natalya - Data Analyst with 5 years of expertise in financial services

Utilized statistical methods and tools like Excel, SQL, and Python to analyze large datasets and generate actionable insights.

Created dashboards and visual reports using Tableau and Power BI to communicate findings effectively.

Built financial models to forecast revenues and evaluate investment scenarios.

Worked with teams across departments to gather requirements and implement data-driven solutions.

Contact customers with delinquent accounts to discuss payment options and negotiate payment plans., Utilize collection programs and tools to track, document and update sensitive information., Provide excellent customer service by addressing customer inquiries, concerns in a professional manner., Meet collection targets and goals set by the organization, maintaining a high level of productivity and efficiency.

Enhancing employee competencies and performance., Lead training sessions to ensure the workforce is skilled, confident and aligned with the company's policies and procedures., Follow structured training programs that aligned with the company’s objectives and employees' career paths., Evaluate the effectiveness after training sessions., Provide feedback and guidance after every training session to support and ensure employee progress.

English lessons from A1 to C1., Costumer service., Planning and organization of classes., Preparation and correction of written and oral exams., BPL projects., Curricular adaptations.