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Customer Support & Data Analysis with 5+ years of client and project management
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Competencies
Handled client and customer interactions across chat, phone, and social media channels.
Created reports and analyzed KPI metrics using Excel to support marketing and client reporting.
Managed client communications, drafted formal messages, and coordinated cross-team activities.
Scheduled meetings, organized documents, and supported onboarding and process documentation.
Moderated social media content, scheduled posts, and supported online community engagement.
Languages
Summary
Dedicated professional experienced in client communication, data reporting, and process coordination across technology, marketing, and customer service sectors.
Key Achievements
- Managed communications for high-profile clients including Spotify, Microsoft, and Twitch at ModSquad.
- Organized and delivered KPI reports, supporting lead generation and market research at CloudTask.
- Provided bilingual support for Verizon, ensuring customer issue resolution and KPI tracking.
Experience
Customer Support Specialist
Manage client communications for high-profile accounts including Spotify, Microsoft, Twitch, and Barnes & Noble., Coordinate and document issue resolutions, ensuring accurate reporting and timely updates., Moderate and schedule social media/community content, ensuring safe and engaging...
Jr. Data Analyst & Marketing Research Analyst
Organized and delivered reports, ensuring KPI accuracy through Excel-based analysis., Conducted market research and supported lead generation for clients including Expensify and Rakuten., Assisted with email campaigns, client outreach, and communication tracking., Provided administrative support...
Customer Service Representative
Delivered bilingual phone and chat support for Verizon, resolving customer issues efficiently., Maintained detailed reports and ensured consistent KPI tracking for leadership.