Nathalia - Customer Support & Data Analysis with 5+ years of client and project management

Barranquilla, Atlántico, Colombiaen

Managed communications for high-profile clients including Spotify, Microsoft, and Twitch at ModSquad.

Organized and delivered KPI reports, supporting lead generation and market research at CloudTask.

Published on CazVid

Summary

Dedicated professional experienced in client communication, data reporting, and process coordination across technology, marketing, and customer service sectors.

Key Achievements

Provided bilingual support for Verizon, ensuring customer issue resolution and KPI tracking.

Skills

Customer ServiceAvanzado

Handled client and customer interactions across chat, phone, and social media channels.

Data Analysis & ReportingIntermedio

Created reports and analyzed KPI metrics using Excel to support marketing and client reporting.

Communication & Stakeholder ManagementAvanzado

Managed client communications, drafted formal messages, and coordinated cross-team activities.

Administrative Support & CoordinationIntermedio

Scheduled meetings, organized documents, and supported onboarding and process documentation.

Social Media & Content Moderation

Experience

Customer Support Specialist

ModSquad

2021 - Present

Manage client communications for high-profile accounts including Spotify, Microsoft, Twitch, and Barnes &amp; Noble., Coordinate and document issue resolutions, ensuring accurate reporting and timely updates., Moderate and schedule social media/community content, ensuring safe and engaging...

Jr. Data Analyst &amp; Marketing Research Analyst

CloudTask

2020 - 2021

Organized and delivered reports, ensuring KPI accuracy through Excel-based analysis., Conducted market research and supported lead generation for clients including Expensify and Rakuten., Assisted with email campaigns, client outreach, and communication tracking., Provided administrative support...

Customer Service Representative

Foundever

2019 - 2020

Delivered bilingual phone and chat support for Verizon, resolving customer issues efficiently., Maintained detailed reports and ensured consistent KPI tracking for leadership.