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Bilingual Customer Service & Education Professional
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Competencies
Expert in providing bilingual support via multiple channels, ensuring customer satisfaction and issue resolution.
Skilled in designing engaging lesson plans and managing virtual classrooms to improve learning outcomes.
Highly effective in articulating information clearly and fostering positive interactions in bilingual settings.
Proficient in CRM systems for managing customer interactions and scheduling appointments efficiently.
Education
Languages
Summary
Dedicated bilingual professional with expertise in customer support, online teaching, and appointment coordination. Proven ability to enhance customer satisfaction and facilitate engaging learning experiences. Currently pursuing higher education to expand skills and expertise.
Key Achievements
- Designed and delivered tailored online English lessons to diverse student groups, enhancing engagement and language proficiency.
- Consistently met and exceeded performance targets as a bilingual customer service agent at Sitel Colombia.
- Effectively managed virtual classrooms, fostering active participation and improving student language skills.
- Streamlined appointment setting processes through CRM management, increasing scheduling efficiency.
Experience
Online English teacher
Conducted engaging online lessons for students at various proficiency levels., Designed tailored lesson plans to improve language skills and engagement., Managed virtual classrooms, fostering active student participation.
Customer service bilingual agent
Provided support via calls, chats, and emails, focusing on customer service excellence., Consistently met performance targets.
Customer service - appointment settling
Cold calling and chat interactions as an appointment settler specialist., CRM handling, addressing customer inquiries and concerns.