Dedicated bilingual professional with expertise in customer support, online teaching, and appointment coordination. Proven ability to enhance customer satisfaction and facilitate engaging learning experiences. Currently pursuing higher education to expand skills and expertise.
Expert in providing bilingual support via multiple channels, ensuring customer satisfaction and issue resolution.
Skilled in designing engaging lesson plans and managing virtual classrooms to improve learning outcomes.
Highly effective in articulating information clearly and fostering positive interactions in bilingual settings.
Proficient in CRM systems for managing customer interactions and scheduling appointments efficiently.
English 4 Kids
Conducted engaging online lessons for students at various proficiency levels., Designed tailored lesson plans to improve language skills and engagement., Managed virtual classrooms, fostering active student participation.
Sitel Colombia SA
Provided support via calls, chats, and emails, focusing on customer service excellence., Consistently met performance targets.
Accedo
Cold calling and chat interactions as an appointment settler specialist., CRM handling, addressing customer inquiries and concerns.
Bachelor's Degree
Technician
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