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Team Leader at Uniuni with 5+ years in Operations and Customer Service
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Competencies
Proven ability to lead and coordinate teams to achieve operational goals and improve team productivity.
Skilled in engaging clients, organizing appointments, and delivering personalized experiences to enhance satisfaction.
Effective communicator with strong interpersonal skills, ensuring clear instructions and positive interactions.
Efficiently manages multiple tasks under pressure, maintaining organization and attention to detail.
Summary
Experienced team leader with a strong background in operations, customer service, and coordination. Skilled in managing teams, optimizing workflows, and delivering personalized client experiences. Adept at multitasking and problem-solving in fast-paced environments.
Key Achievements
- Led a team of 25 staff, optimizing workflow and improving service delivery at Uniuni.
- Coordinated office resources and workforce scheduling, enhancing operational efficiency.
- Organized and managed appointments, increasing customer engagement at Toolkit Brickle Street.
- Ensured guest satisfaction through personalized service and organized activities aboard Carnival Cruise.
Experience
Team Leader For 25 People And Right Hand Of The Service Manager
Follow instructions and coordínate sitting alignment for workers, lunches time, office resources, feedback, and workforce. Group coordination, feedback for areas of opportunities, personalizing way of directing to customers for their parcels, using our 3 steps, acknowledging, ownership and urgency to solve. Receiving tasks from services manager to organize meetings with the team at a specific time. Organizing meetings for program result or outcome of development
Appointment Setter
Receiving inbound calls for the Brickle Street to create appointments for people needing oil change, trade their car in, buy or repair their vehicle. Organized meetings for interested individuals at convenient times to visit the dealership. Handled customer complaints promptly and effectively, addressing any questions or issues related to their vehicle. Provided information to car owners to enhance their understanding of the car trade process
Assistant Server
Organize and decorate activities on the ship. Ensure guests have a place to sit. Bring the buffet organized to be served. Deliver personalized menu to the group and Manager of the ship. Receiving orders through a cabinet and fulfilling them on time