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Customer Service and Event Management Specialist with 8+ years of diverse client-facing experience
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Competencies
Provided empathetic and effective support for online purchases and customer inquiries, ensuring positive client experiences.
Organized children's parties and events, including face painting and decoration services, managing all aspects of event execution.
Led training initiatives and supervised team activities to enhance performance and enforce quality standards.
Delivered bilingual interpretation for legal, medical, and insurance calls, utilizing extensive vocabulary knowledge.
Developed and delivered lesson plans, assessed student progress, and managed classroom activities.
Education
Languages
Summary
A versatile professional with over 8 years of experience in customer support, event planning, team leadership, and bilingual interpretation. Skilled at training, client interaction, and organizing events, with a strong ability to adapt to diverse environments.
Key Achievements
- Led multiple training sessions as a Lead Customer Service Coach, improving team KPIs and performance metrics.
- Managed and executed event planning and face painting services, expanding event management skill set.
- Gained comprehensive experience in bilingual interpretation for legal, medical, and insurance contexts.
Experience
Bartender-cashier (dual role)
Preparation of cocktails and beverages in general., Receiving and processing bills., Managing accounts and maintaining the establishment's order.
Recreacionist
Recreation for children's parties, Face painting services, Party or event decoration
Bilingual Customer Service Representative
Full knowledge and comprehension about a US company procedures., Polite service, empathy and understanding to solve customer issues proactively., Supporting customers with online purchases, issues with their orders, charges or refunds.
Bilingual Lead Customer Service (Coach - SME)
Conduct training sessions to address areas of opportunity and enhance agent metrics., Participate in team meetings to address queries, collaborate on solutions, and present results., Develop action plans to elevate individual and team Key Performance Indicators (KPIs).
Teacher
Development of lesson plans, Delivery of class reports and results, Grading of assignments and course completion.
Bilingual Interpreter English-Spanish
Complete knowledge of vocabulary related for the interpretation as legal terminology, medical and insurance as well., Provide a polite service and follow the procedures for each phone call.