Nazareth - Product Manager with 10+ years in SaaS and FinTech

Alajuela, Alajuela Province, Costa Ricaen

Led the development and launch of a SaaS product that increased client base by 30% within the first year

Managed cross-functional teams to deliver multiple product releases on schedule and within budget

Published on CazVid

Summary

Experienced product manager specialized in SaaS and FinTech solutions, with a strong background in leading cross-functional teams and delivering innovative products.

Key Achievements

Implemented agile methodologies that improved team productivity and product quality

Skills

Product Lifecycle ManagementExpert

Directed end-to-end product development from concept to deployment in the SaaS industry.

Agile MethodologiesAdvanced

Applied Agile principles to optimize team workflows and accelerate product delivery.

Cross-functional Team LeadershipAdvanced

Led diverse teams including engineering, design, and marketing to achieve project goals.

Market Research & AnalysisIntermediate

Conducted customer and market analysis to inform product strategy and feature prioritization.

Experience

Logistic Agent

KUEHNE NAGEL COSTA RICA

2016 - 2021

PSF (Prepare shipment file status HAWB, MAWB and IATA), Billing, POD process (Setting status), Creation of files (Manual files), Digital scan of documents (checking bills), Reports, Tickets to solve customer issues, Support of other teams and processes for all countries around the world, Communication for all branches and internal customers, Audit: revision of files, Safe Card: Support of all air department processes

Customer Support Specialist

Ambos Mares Travel for Cargoo

2024 - actual

Providing Instructions, Solutions, Support for Cargoo's Integrated Companies, Gain a deep understanding of Cargoo's platform, Troubleshooting Issues, Offering Support