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Product Manager with 10+ years in SaaS and FinTech
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Competencies
Directed end-to-end product development from concept to deployment in the SaaS industry.
Applied Agile principles to optimize team workflows and accelerate product delivery.
Led diverse teams including engineering, design, and marketing to achieve project goals.
Conducted customer and market analysis to inform product strategy and feature prioritization.
Education
Summary
Experienced product manager specialized in SaaS and FinTech solutions, with a strong background in leading cross-functional teams and delivering innovative products.
Key Achievements
- Led the development and launch of a SaaS product that increased client base by 30% within the first year
- Managed cross-functional teams to deliver multiple product releases on schedule and within budget
- Implemented agile methodologies that improved team productivity and product quality
Experience
Logistic Agent
PSF (Prepare shipment file status HAWB, MAWB and IATA), Billing, POD process (Setting status), Creation of files (Manual files), Digital scan of documents (checking bills), Reports, Tickets to solve customer issues, Support of other teams and processes for all countries around the world, Communication for all branches and internal customers, Audit: revision of files, Safe Card: Support of all air department processes
Customer Support Specialist
Providing Instructions, Solutions, Support for Cargoo's Integrated Companies, Gain a deep understanding of Cargoo's platform, Troubleshooting Issues, Offering Support