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Neeraj
Operations Specialist (SaaS / Online Systems)
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Competencies
Demonstrated experience with Microsoft Outlook.
Demonstrated experience with Online Research.
Demonstrated experience with Online Event Systems.
Demonstrated experience with SaaS Operations.
Demonstrated experience with Data Management.
Education
Summary
Operations Specialist (SaaS / Online Systems) open to new opportunities
Experience
Operations Specialist (SaaS / Online Systems)
Manage and maintain the Nominate Admin Portal to ensure smooth online booking, event registration, and scoring processes for equestrian events.. Configure events, classes, pricing, schedules, and rules with complete accuracy and adherence to organizer requirements.. Provide technical and customer support to organizers, clubs, and riders on registrations, payments, refunds, and access issues.. Monitor system performance, identify errors, and work with internal technical teams to resolve system or configuration issues.. Maintain and manage event data including rider entries, class changes, invoicing, refunds, and reporting.. Communicate with clients to support end-to-end event workflows and provide clarification on system usage.. Maintain system integrity by validating event details, updating configurations, and ensuring event pages function as intended.. Support continuous process improvements to increase efficiency and reduce operational turnaround time.
Marketing Research Executive
Conducted market and competitor research to identify industry trends and growth opportunities.. Performed data research to source potential customers’ contact details based on industry requirements.. Researched and profiled potential customers for specific marketing campaigns.. Analyzed customer and event data to support targeted marketing initiatives.. Prepared clear insights and reports to assist strategic decision-making.. Collaborated with cross-functional teams to align marketing actions with client and system goals.
Hospitality Associate
Provided excellent guest service in bar and restaurant operations, ensuring a professional and welcoming environment.. Managed guest orders, cocktail preparation, billing, and payments efficiently.. Assisted with stocktaking, bar setup, and inventory, maintaining hygiene standards.. Coordinated with kitchen and service teams for timely, high-quality food delivery.. Ensured compliance with company policies, safety, and hygiene standards.
Hospitality Internship
Performed various duties across multiple departments, including Front Office, Restaurant Operations, Food & Beverage Service, and Housekeeping.. Assisted in guest check-ins/check-outs, room bookings, and reservation handling at the Front Office.. Gained practical knowledge of guest service, communication, and operational standards.. Developed a strong understanding of customer satisfaction, teamwork, and hospitality service excellence, complementing academic training at AIHM.