This is my profileContact via CazVidNelson
Customer Service and Technical Support Specialist with varied industry experience
Contact
Texarkana, Texas, United States
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer interactions and support in call center environments.
Computer Equipment MaintenanceIntermediate
Performed maintenance and troubleshooting of computer hardware and related equipment.
Sales SupportBeginner
Assisted in sales processes and supported customer needs at retail and service outlets.
Team CollaborationIntermediate
Worked in various team settings including landscaping, assembly, and support roles.
Technical TroubleshootingIntermediate
Resolved technical issues related to computer systems and equipment.
Education
Escuela de Varones Dionisio de Herrera
Completed 1994
Instituto Gabino Vásquez Argueta
Completed 1997
Bachelor of C. L. & Computer Technician
Instituto Técnico de Enseñanza Computarizada
Completed 2000
Universidad Nacional Autónoma de Honduras
Completed 2004
Universidad Politécnica de Honduras
Completed 2017
Languages
English
Summary
Experienced in providing technical assistance and customer support across different industries with a focus on maintaining and troubleshooting computer equipment and delivering excellent service.
Key Achievements
- Gained diverse experience across computer maintenance, customer service, sales support, landscaping, and call center operations.
- Progressed through roles from maintenance and support to team leadership in various service environments.
- Provided technical and customer support in multiple call centers, demonstrating adaptability and communication skills.
Experience
Maintenance of Computer Equipment, Customer Service
Cybertec Mall El Dorado
2002 - 2003
Sales Support, Maintenance of Computer Equipment, Foreman, Landscaping
Joyería y relojería Maya
2003 - 2004
Computer Maintenance
Poole & Fuller
2004 - 2008
Personal work not regular
2007 - 2010
Ensambler Technician
Maderera del Valle
2011 - 2013
Call Center Agent
Allied Global
Ene 2014 - Jul 2015
Call Center Agent
Startek, Altia Business Park
Jul 2015 - Abril 2017
Call Center Agent
Alorica, Altia Business Park
Mayo 2017 - Jun 2019
Call Center Agent
Startek, Altia Business Park
Abril 2021 - Mayo 2024
Skills
Customer ServiceComputer Equipment MaintenanceSales SupportTeam CollaborationTechnical Troubleshooting
Published on CazVid - Jul 3, 2025