This is my profileContact via CazVidNelson
Welcome to CazVid!
Contact
Competencies
Demonstrated experience with IT Support.
Demonstrated experience with Data Analyst & Python.
Demonstrated experience with Critical thinking.
Demonstrated experience with Paying attention to details.
Demonstrated experience with Dependable & helpfulness.
Education
Languages
Experience
IT Engineer and logistics coordinator
Cost reduction, negotiation with suppliers, planification strategies and personal management., Receive and label new equipment, this includes testing to ensure proper operation., Ensure the delivery, replacement and equipment recoveries for all the personnel., Routinely engage with the team helping with the daily operation ́s image., Resolve 20+ Trouble tickets per day through efficient triaging of problems., Created a support manual of common desktop/application fixes for the support team, cutting ticket time to close in half.
Technical support
Customer service compliance with goals, working under pressure & providing excellent support., Troubleshooting technical issues by implementing critical thinking & logic., Working independently and remotely with a distributed team, while handling a high volume of support conversations maintaining productivity and quality.
NOC-B2B Engineer
Network migration, designing & engineering for the new implementation., Security management solving issues on the multiple protocols to connect remotely or at it., Active monitoring, incident management and policy controls.