Experienced customer service representative with expertise in banking and financial environments, skilled in communication, problem-solving, and ensuring customer satisfaction.
Effective verbal and written communication skills demonstrated through customer interactions and presentations.
Applied analytical skills to resolve customer inquiries and troubleshoot issues efficiently.
Proficient in creating reports, presentations, and managing communication documents using Microsoft Office tools.
Provided high-quality support to customers by handling inquiries and ensuring satisfaction.
U.S. Banking Campaign
Handled inbound calls for a U.S. banking campaign in a full English, Assisted customers with account inquiries and transactions., Ensured compliance and high customer satisfaction.
Progress in Marketing
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Experience in delivering presentations and articulating ideas confidently in group settings.
