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Bilingual Agent
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Competencies
Demonstrated experience with English.
Demonstrated experience with Adaptability.
Demonstrated experience with Responsibility.
Demonstrated experience with Proactivity.
Demonstrated experience with Creativity.
Education
Languages
Experience
Bilingual Agent
Provided telephone support for the Cash App campaign as an agent, supporting clients across the U.S. with the use of the app and providing financial clarifications.
Data entry and warehouse assistant
Performed entry duties with orders from different cafeterias, managing inventory, rotations, route planning, and delivery schedules.
Sales Support
Supported a non-governmental organization in the sales area, connecting with various companies, offering agreements for foreign and local stays.
Quality Analyst
Evaluated and provided feedback to agents on their various interactions, created multiple reports, and attended various sessions with agents, supervisors, and campaign representatives.
Sr Quality Evaluator
Developed the Guess campaign, contributing to the training, preparation, and implementation of the required service level, conducted internal audits to coach agents and developed action plans for continuous improvement.