Experienced in customer relations, food entrepreneurship, and administrative support with a proven track record of creating brands and exceeding performance metrics.
Managed inbound and outbound customer interactions across telecommunication and retail environments, resolving inquiries and processing payments.
Founded and operated multiple food service businesses, overseeing brand creation, operations, and product offering.
Performed food prep, managed oven and station maintenance, and led kitchen activities in various culinary roles.
Handled invoicing, quotations, customer management, and bidding processes in administrative capacities.
FUSIÓN ITALO-BIFE VICCINO
Basic kitchen training and special dough preparation for offered bread and pizzas., Electric and gas ovens as well as overall station cleaning and maintenance., Foods production.
CENTRO MEXIQUENSE DE COMPETENCIA
Invoices and quotations elaboration., General customer management., Bidding process follow up, which includes, but is not limited to, preparation, development, and bidding contest attendance.
AT&T
Received inbound general customer service calls from accounts that had a pending balance., Helped customers to settle on their accounts, processing a direct payment in the system or by setting a payment arrangement., Met weekly metric goals and received constant feedback from managers.
LAS CREPUNKS
Started an entrepreneurship project with a friend, selling top-quality crepes., Created the brand and managed the business from scratch.
HIGH SCHOOL
TELEMATICS ENGINEERING
GASTRONOMY DEGREE (CULINARY SCHOOL)
GASTRONOMY DEGREE (CULINARY SCHOOL)
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