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Customer Service and Business Owner with 5+ years of diverse experience
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Competencies
Managed inbound and outbound customer interactions across telecommunication and retail environments, resolving inquiries and processing payments.
Founded and operated multiple food service businesses, overseeing brand creation, operations, and product offering.
Performed food prep, managed oven and station maintenance, and led kitchen activities in various culinary roles.
Handled invoicing, quotations, customer management, and bidding processes in administrative capacities.
Engaged in food creation, dough preparation, and baked goods production as part of culinary roles.
Education
Languages
Summary
Experienced in customer relations, food entrepreneurship, and administrative support with a proven track record of creating brands and exceeding performance metrics.
Key Achievements
- Founded and managed multiple food-related startups including crepes, pizzas, and grilled foods, creating brands from scratch.
- Consistently met or exceeded performance metrics in customer service roles at AT&T and Verizon, including sales and collections.
- Handled a broad range of responsibilities from kitchen operations to administrative tasks, demonstrating adaptability and skill diversity.
Experience
KITCHEN AND PIZZERIA ASSISTANT
Basic kitchen training and special dough preparation for offered bread and pizzas., Electric and gas ovens as well as overall station cleaning and maintenance., Foods production.
ADMINISTRATIVE ASSISTANT
Invoices and quotations elaboration., General customer management., Bidding process follow up, which includes, but is not limited to, preparation, development, and bidding contest attendance.
CUSTOMER SERVICE REPRESENTATIVE (COLLECTIONS)
Received inbound general customer service calls from accounts that had a pending balance., Helped customers to settle on their accounts, processing a direct payment in the system or by setting a payment arrangement., Met weekly metric goals and received constant feedback from managers.
OWNER/MANAGER /CREPE MAKER
Started an entrepreneurship project with a friend, selling top-quality crepes., Created the brand and managed the business from scratch.
OWNER/MANAGER/PIZZAIOLO
Created the brand and sold Napolitan-style pizzas and home-made desserts., Mounted a functional, professional kitchen in my garage.
OWNER/MANAGER/GRILLER/CREPE MAKER/BAKER
Founded an entrepreneurship project with colleagues and girlfriend., Created the brand and offered charcoal-grilled burgers, fries, hot-dogs, home-made desserts, and crepes.
CUSTOMER SERVICE REPRESENTATIVE
Received general customer service inbound calls., Trained to become a multitasking agent, solving all types of requests., Met several monthly metrics and received commissions from sales.