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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Technical Support.
Demonstrated experience with Interpersonal Skills.
Education
Languages
Experience
Technical Support Specialist
Provide advanced technical and customer support for Microsoft XBOX customers., Troubleshoot hardware, software, and account-related issues, ensuring quick and effective resolution., Deliver empathetic, high-quality service to enhance customer satisfaction and loyalty., Collaborate with team leads and QA to identify improvement opportunities and ensure compliance with performance standards.
Technical Support Agent
Provided technical and customer support for Google users across multiple digital products., Assisted customers with product setup, troubleshooting, and escalations while maintaining SLA targets., Recognized for strong communication and multitasking skills in managing chat and email interactions.
Customer Support Mentor
Supported new hires as a mentor, providing guidance, product training, and performance feedback., Managed case monitoring, appointment scheduling, and escalation follow-ups to ensure resolution quality., Assisted leadership with daily operations and reporting, contributing to a more efficient and collaborative work environment.