Versatile professional with experience spanning software testing, dispute resolution, and customer service. Skilled in technical tools, bilingual communication, and process optimization, committed to enhancing product quality and operational efficiency.
Developed test cases, reviewed outputs, and validated fixes to ensure product quality.
Handled chargeback cases, ensuring adherence to VISA and Mastercard rules, reducing dispute times.
Provided bilingual customer support, managed complaints, and maintained client relationships.
Generated statistical reports and analyzed data to support operations and decision-making.
CONDUENT, INC.
Design test scenarios and test cases for enhancements to existing projects., Review, plan, prepare, and execute tests., Report defects, propose solutions, and validate corrections., Ensure overall product quality., Review and fix bugs., Provide support to the development team.
Cajeros 5B (Transacciones y Transferencias S.A.)
Manage and oversee the resolution of issue-level disputes through chargeback processes at all stages, in accordance with VISA and Mastercard standards., In-depth knowledge of VISA and Mastercard rules., Foster and maintain high-acceptance relationships with clients, banks, and cardholders., Handle...
Copa Airlines
Ticket Sales, Check In, Customer service (English/Spanish), Passenger boarding, Ticket Counter
Firma de Abogados Ralón Orellana & Asociados
Issuance of invoices to vendors., Management of personalized client accounts receivable., Receipt of checks, Oversight of fiscal supplies, Management of clients’ daily budgets., Supervision of the telephone switchboard.
Seventh semester
Bachelors in Science and Literature
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Proficient in Excel, Word, PowerPoint, Outlook, TFS, XML, and Visual Basic for diverse technical tasks.
ALORICA Guatemala.
Sales (TMOBILE), Answering incoming calls (English)., Activation of telephone services., Billing., Customer Care, Information on new benefits and promotions.
