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Customer Service & Operations Manager with 5+ years in hospitality and service industries
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Competencies
Provided comprehensive customer support across multiple roles, improving satisfaction and service quality.
Supervised daily restaurant operations, inventory, and staff scheduling to ensure smooth functioning.
Led teams in restaurant and customer service environments, coordinating tasks and improving performance.
Created templates and streamlined processes to standardize operations and reduce manual effort.
Proficient in various software including Google Workspace, Salesforce, Zendesk, Jira, and POS systems to support operations.
Education
Languages
Summary
Experienced in managing customer service, operations, and team supervision across hospitality and service sectors. Skilled in process optimization, team leadership, and technical tool application.
Key Achievements
- Led and optimized staff allocation and operations at Fervor Restaurant, ensuring efficient service delivery.
- Developed templates for process standardization and automation, improving operational consistency.
- Managed inventory control and supervised customer loyalty programs to enhance customer experience.
Experience
Agent
Deliver exceptional service and enhance customer satisfaction through effective leadership and operational excellence.
Manager Junior
Strategically lead and allocate staff to ensure efficient establishment operations., Design and create templates for process standardization and automation., Conduct monthly inventories using the POS system to measure turnover levels., Supervise and monitor customer loyalty programs to ensure a...
Service Assistant
Perform cash counts and close out cash registers at points of sale., Manage cash flow and handle safe operations., Provide support in customer service areas, both front-of-house and back-of-house., Prepare delivery tracking and dispatch formats.