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Accounts Receivable Specialist
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Competencies
Developed and executed sales plans that aligned with company goals and market trends.
Built and maintained strong relationships with key clients, ensuring high retention rates.
Utilized CRM tools to track sales activities, analyze client data, and forecast revenue opportunities.
Conducted engaging product demos tailored to client needs, effectively communicating value propositions.
Education
Summary
Results-oriented sales professional with 5+ years in SaaS, specializing in client acquisition, retention, and solution selling. Proven ability to develop strategic plans and foster long-term relationships.
Key Achievements
- Increased annual sales revenue by 20% over two years through strategic client acquisition.
- Managed a portfolio of over 50 enterprise clients, enhancing customer retention and satisfaction.
- Led product demonstrations and tailored solutions for clients, resulting in 30% higher conversion rates.
Experience
Accounts Receivable Specialist
Prepare, post, and verify invoices or bills accurately and promptly to support consistent cash flow and compliance with company policies and contracts., Record and enter incoming customer or vendor payments into the billing system, ensuring immediate matching to open transactions and maintaining clean aging reports., Monitor accounts receivable aging and initiate follow-up on past‑due balances via email or phone to expedite payments., Investigate billing discrepancies by analyzing payment mismatches or charge disputes; coordinate with sales, finance, or clients to resolve discrepancies quickly and efficiently., Design and maintain Excel-based tracking tools (pivot tables, lookups, dashboards) to monitor payment trends, visualize aging metrics, and support receivables analysis., Utilize Microsoft Office 365 (Outlook, Teams, SharePoint, Word, Excel) daily for email operations, document storage and collaboration, reporting, and communications., Send and respond to billing and collections correspondence professionally via email, liaising with internal stakeholders or clients to clarify statements, terms, and next steps., Maintain orderly filing systems (digital and paper) for invoices, payment documentation, customer correspondence, and audit trails.
Inbound Customer Service Representative
Provide detailed information about carpet and general cleaning services to customers nationwide, ensuring clarity and understanding of service offerings., Resolve customer inquiries efficiently via verbal and written communication, maintaining high satisfaction levels., Collaborate with internal teams to address special customer requests or escalations promptly.
Expert
Delivered corporate-level customer support for global telecommunications providers., Acted as a liaison between clients and internal teams to resolve technical issues and service concerns., Ensured timely and accurate responses to inquiries via multiple channels, including calls and emails., Analyzed customer feedback to identify recurring issues and provided insights to improve service offerings.
Logistic Coordinator
Coordinated with clients and factoring service organizations to manage operational logistics effectively., Ensured accurate and timely communication of shipment and payment details to all stakeholders., Utilized CRM tools to track, update, and resolve client inquiries related to logistics operations., Streamlined operational workflows to enhance efficiency and reduce delays in service delivery.
Customer Service Agent
Provided enterprise-level customer support to healthcare sector clients, addressing sensitive and critical inquiries., Maintained detailed documentation of customer interactions to ensure seamless follow-ups and issue resolution., Navigated complex healthcare systems to guide customers through policy and service-related concerns., Collaborated with internal teams to ensure compliance with healthcare regulations and standards.
Psychologist
Conducted therapeutic processes for children, adolescents, adults, and couples remotely in support of measures taken during the COVID-19 health contingency., Prepared reports, records, and completed medical histories., Involved in planning and developing promotion and prevention programs, as well as compiling statistical reports on the cases under my responsibility.
Psychologist
Assessed needs in the projects of Colegio Ofelia Uribe de Acosta (Convivencia, Pensacosmic, PRAE)., Participated in the training program on Social Responsibility and Family Dynamics., Designed and implemented an intervention program for each of the school's projects, including the Responsible Pet Ownership Project and Guardians to the Rescue., Prepared reports on the activities carried out.
Customer Service Agent
Delivered professional customer support for international clients in the service industry., Responded promptly to inquiries regarding service options, pricing, and troubleshooting requests., Built strong relationships with clients through empathetic and solution-oriented communication., Ensured quality standards were met by adhering to established protocols and guidelines.