Nicolas - Customer Service & Teaching Professional with Diverse Experience

Villavicencio, Meta Department, ColombiaRemoteen

Provided customer service at two call centers, engaging with clients and teams.

Participated in campaign metrics tracking for Call Center WE HELP.

Published on CazVidOpen to remote

Summary

Experienced in providing customer support, monitoring campaign metrics, and teaching English, with a focus on service quality and instructional effectiveness.

Key Achievements

Taught English to diverse groups at English Institute, demonstrating instructional skills.

Skills

Customer ServiceIntermediate

Delivered customer support and maintained service quality in call center environments.

Campaign Metrics MonitoringBeginner

Tracked and analyzed campaign metrics, contributing to team performance assessments.

English TeachingIntermediate

Instructed English language learners across different groups, focusing on communication and comprehension skills.

Team CollaborationIntermediate

Worked closely with team members and supervisors to ensure customer satisfaction and campaign success.

Languages

English

Experience

ENGLISH TEACHER

ENGLISH INSTITUTE

Tech English to other groups.

Education

INSTITUTO FACE TO FACE

ENGLISH A1 TO B2

2015

ECCI UNIVERSITY

PROFESSIONAL IN MODERN LANGUAGES

2021

NUEVA VISION INSTITUTO

SECONDARY

Completed 2015

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