This is my profileContact via CazVidNicolas
Customer Service & Sales Professional with 3+ years in Telecom and Logistics
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Competencies
Provided support and problem resolution in telecommunications and logistics environments.
Assisted in selling Verizon devices and plans, supporting client engagement and product promotion.
Provided technical assistance related to telecom products and services to customers.
Monitored shipment statuses, reported delays, and escalated issues to ensure logistics efficiency.
Utilized Office suite, Canva, Adobe Suite, AI tools, and analytical software for various tasks.
Education
Languages
Summary
Results-driven professional with over 3 years experience in customer support, sales, and logistics. Adept at technical assistance, cargo tracking, and client engagement. Skilled in digital tools and data analysis to support efficient operations.
Key Achievements
- Handled sales and technical support for Verizon devices, enhancing customer satisfaction and retention.
- Managed cargo tracking and reporting processes, improving shipment visibility and communication.
- Developed skills across customer service, technical support, and cargo logistics, demonstrating versatility.
Experience
Sales Representative
Sales representative for Verizon devices and data plans, Technical support, Customer service
Customer Service Representative
Responsible for tracking cargo, Reporting, Escalating delayed shipments