Results-driven professional with over 3 years experience in customer support, sales, and logistics. Adept at technical assistance, cargo tracking, and client engagement. Skilled in digital tools and data analysis to support efficient operations.
Provided support and problem resolution in telecommunications and logistics environments.
Assisted in selling Verizon devices and plans, supporting client engagement and product promotion.
Provided technical assistance related to telecom products and services to customers.
Monitored shipment statuses, reported delays, and escalated issues to ensure logistics efficiency.
Utilized Office suite, Canva, Adobe Suite, AI tools, and analytical software for various tasks.
TTEC COLOMBIA
Sales representative for Verizon devices and data plans, Technical support, Customer service
TELEPERFORMANCE S.A.S.
Responsible for tracking cargo, Reporting, Escalating delayed shipments
Double degree
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