Nicolas - Customer Service & Medical Support Agent with 2+ years of healthcare and client interaction experience

Medellin, Antioquia, ColombiaRemoteen

Provided comprehensive health and administrative support, handling medical appointments, referrals, and emergency cases.

Managed medical database updates and documentation, ensuring accurate record-keeping and efficient retrieval.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced in healthcare support, client service, and database management. Skilled in communication, multitasking, and problem-solving to ensure quality outcomes. Adept at handling emergency cases and technical tasks with a positive attitude.

Key Achievements

Supported delivery drivers and customers, demonstrating effective multitasking and problem-solving in logistics services.

Skills

CommunicationIntermediate

Demonstrated strong verbal and written communication skills across customer service and medical support roles.

Customer ServiceAdvanced

Provided empathetic and efficient support to clients, resolving inquiries and concerns in healthcare and logistics contexts.

Technical SkillsIntermediate

Applied programming and database skills, including Python, SQL, HTML5, CSS, and JavaScript, for data management and troubleshooting.

Time ManagementAdvanced

Handled multiple tasks efficiently, balancing client support, medical procedures, and database maintenance.

Experience

Bilingual agent

Concentrix + Web Help

January 2023 - December 2023

For 12 months I put my greatest effort into providing the best care and solution to the needs of clients regarding their medical and administrative needs in the field of health., Empathize with clients and understand their situation to provide the best possible service., Scheduling medical...