Dedicated data analyst experienced in managing large datasets, performing insights-driven analysis, and supporting strategic initiatives through technical expertise in SQL, Excel, and visualization tools.
Performed complex data analyses to identify trends and support business objectives.
Expertise in writing and optimizing SQL queries for data extraction and reporting.
Created dashboards and visual reports to communicate insights to stakeholders.
Utilized advanced Excel functions for data cleaning, analysis, and reporting.
Foundever
Provide bilingual customer service and support to clients in the U.S. market., Manage inquiries, troubleshoot issues, and ensure customer satisfaction through effective communication., Assist with order tracking, billing inquiries, and service requests.
Teleperformance
Customer service and retention for Vivint (home security systems company)., Support for resolving issues with purchases on Walmar[link hidden]., Management of refunds and compensation requests., Verification of delivery satisfaction and order tracking through FedEx and USPS.
Soft G Net
Managed and tracked transportation for Simply patients in Florida (United States)., Provided bilingual assistance for logistics coordination and client satisfaction.
Coordinadora
Led the return process for goods in the regional coastal area., Managed customer service and satisfaction for delivery and operations reports.
Industrial Engineering
Technologist in Industrial Processes
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Renting Colombia (Localiza)
Managed documentation for vehicle rental operations., Processed fines and managed client collections., Provided advisory support for vehicle rentals for individuals, companies, and insurers at the Barranquilla airport branch., Created credit quotas for corporate clients.
